Privacy Policy

Information Collected

When you use the contact form on this site, you provide your name, email address, and any message you choose to send. This information is submitted voluntarily and is necessary for us to respond to your enquiry. In addition, our web server automatically records technical data for every visit. This includes your IP address, browser type, pages viewed, and the time of your visit. These details are logged by the server software as part of standard internet operations.

Why We Hold This Data

The information you submit through the contact form is used solely to address your query. We may reply to your message, provide assistance, or clarify matters you have raised. Without this data, we cannot communicate with you effectively. Technical records help us understand how visitors use the site, troubleshoot errors, and improve your experience. By analysing page views and browser types, we can make informed decisions about content and functionality, ensuring the platform works smoothly for everyone.

Your Rights and Requests

You have the right to request a copy of the personal data we hold about you. To do so, please use the contact page to submit your request. We will respond within a reasonable timeframe, providing the information in a clear format. You may also ask us to delete your data at any time. Once we verify your identity, we will remove the relevant records unless legal or operational reasons require us to keep them. Our contact page is the designated channel for such requests.

Retention and Deletion

Records are kept only for as long as necessary to fulfil the purposes described in this policy. Contact form enquiries are retained for a reasonable period to allow follow-up, after which they are removed. Server logs are kept for a limited time, typically for security and analytical reasons. When data is no longer needed, it is securely deleted or anonymised. We do not keep personal information indefinitely. Regular reviews ensure that outdated records are purged, and we comply with applicable Malaysian data protection principles.

Data Sharing

We share limited data with service providers who assist in operating this site. Analytics providers help us understand visitor behaviour, and hosting providers store the site's data. These parties act only on our instructions and are contractually obliged to protect your information. We never sell your personal data to third parties. We do not trade or rent your information for marketing purposes. Any sharing is strictly for operational needs and is governed by confidentiality agreements that align with Malaysian data protection law.